Customer Service Representative (Work from home position)

Langley, BC

We are  a global leader in the distribution and production of chemicals, used locally in drinking water, and industrially in a variety of industries, is seeking   Customer Service Representatives to work from home. At present this is a contract position that could turn into permanent

• Accurately manages customer orders utilizing the organization's internal systems and customer purchase orders.
• Works closely with the Sales Team to build relationships with customers.
• Identifies additional customer needs and potential opportunities through effective information gathering techniques and communicates these findings to appropriate internal parties.
• Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution.
• Understands the resources within the business to be an effective problem solver.
• Maintains a broad knowledge of product availability (i.e. packaging, lead times, inventory) and requests stock transfers and order shipments when required.

You will have

• Post-Secondary Education: College Diploma in Business or equivalent would be preferred
• Previous experience in a customer service and/or business administration role (1-3 years)
• Transportation or logistics experience an asset
• Sound skills in the use of Microsoft Excel, Word, and PowerPoint
• Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset
• Strong communication and interpersonal skills
• Strong attention to detail and time management skills

As this is a work from home position where the company supplies you with a computer you will need good internet and unlimited data

This is a Monday – Friday 8am-4:30pm job

Pay range is $21-S23/ hour

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